![]() ![]() If you use the Android phone, please check whether the Hardware Decoding option has been enabled or not. If you could preview the camera via Reolink Client smoothly, please check whether you will get the freezing problem when viewing the streaming under both the Fluent and Clear modes.If you have installed the SD card in the camera, please take out the SD card and place it in the pc to see if the recorded videos also have the freezing problem.Preview the camera in Fluent mode: Change Live Stream Mode on Reolink App /Change Live Stream Mode on Reolink Client (Windows).Lower the Bitrate for the camera: Set up the Record Encode for Reolink Cameras. ![]() Place the camera in a simple scene to have a try.Test the camera with another router if you have.Move the camera closer to your router to have a try and ensure that there are no obstacles between the camera and the router.Check whether the antennas have been fixed on the camera firmly(for the camera which has the external WiFi antennas).Check whether the camera could get a well signal at the mounting place: How to Check WiFi Signal Reception of Wireless Cameras via Reolink App.Please test whether you will meet the same problem when previewing the camera via Reolink Client.If the live steaming freezes when you preview the camera via Reolink App or Client, here are the tips for your try. Applies to: Reolink WiFi Cameras and Battery-powered Cameras
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